Frequently asked questions

Frequently Asked Questions

When is your next sale?
Please visit our Calendar section to see all forthcoming sale dates.

Are the sale results available online?
Yes, go to the Archive section where you will be able to search and view our past sale results.

How do I bid on a lot?
We offer numerous ways to bid on lots from attending in person to commission and online bidding. All these are detailed in our Methods of Bidding section.

When do I have to pay for and collect lots that I have purchased?
Our policy is that all goods are to be paid for and collected within two days of the sale. Due to the high volume and turnaround of furniture and other items in our auctions items uncollected after this time will be transferred to our store; removal and storage charges will apply.

Can I make a payment over the phone?
Payment can be made over the phone by debit and credit card up to a customer not present limit of £500; for sums over £500 please make a bank transfer (account details on your invoice). Registered website users may also pay their invoice directly through our secure online payment gateway. You can also pay in person by cash, debit card or credit card. Please note we are unable to release items until funds have cleared. (A small handling fee of 2% plus VAT will be added to any credit card payments).

Can you pack and post my purchases to me?
Morphets do not undertake the delivery, packing or postage of items as in our opinion this is best left to the experts. You will either need to collect your items directly from us or instruct a courier company to do so on your behalf. Don’t forget to tell us who will be collecting your lots and give them full details to avoid delays at the saleroom. Unfortunately the transfer of liability under current legislation means we are no longer able to recommend a courier company.

When is the sale available to view online?
The Fine Art & Antique Catalogue sales and Wine sales are available to view online approximately ten days prior to the sale. All other sales are available to view online approximately 48 hours before the sale. You can access the online catalogues through our Calendar section.

Can I watch the sale online?
Yes. Live internet bidding from the-saleroom.com is available for all our auctions and offers clients the opportunity to watch, hear and bid in real time from your computer.

When are you open for viewing?
Different types of sales have different viewing times. The viewing times for each sale are shown in the Calendar section.

How can I sell my items through Morphets?
Please visit our Selling page for information on how to consign your items for sale or contact the office on 01423 530030 to discuss your requirements.

When are your deadlines for auction entries?
The deadline for entries in the quarterly Fine Art and Antique catalogue sale is approximately four weeks prior to the auction. Entries for our @home sales should be delivered no later than a week prior to the sale date. Normal delivery days are Monday to Thursday of the preceding week. As these sales quickly fill up, if you have a large consignment please contact the office in advance to check availability.

Do you offer free Appraisals?
If you are thinking of selling your items at auction we offer a free, expert valuation service. You may either bring items along to our free appraisal afternoon (every Wednesday at our offices 2-5pm) or email a photo to us. If your items are too numerous we may be able to arrange for a valuer to visit your property. Please visit our Appraisals section for full details.

Do you do valuations for probate or insurance purposes?
Yes we do, and also for tax planning, family division and other purposes. Please visit our Valuations page for full details and the associated charges.

Are you able to collect my items?
Yes, should you require it we can arrange for our removal contractors to collect your items and deliver them to the saleroom. Van sizes range from a Luton to a 7½ tonne vehicle. A packing service is available if required. The standard charge for a Luton and two men is £38 plus VAT per hour to include loading and unloading times and travelling to and from your property.

What sort of items can I sell at Morphets?:
We are pleased to deal with a wide range of items to include Ceramics, Glass, Works of Art, Books and Ephemera, Maps and Prints, Jewellery, Clocks and Watches, Collectables, Stamps and Coins, Posters, Musical Instruments, Textiles and Vintage Costume, Silver, Paintings and Fine Art, Furniture, Architectural Salvage and Garden Statuary, Fine Wine, Port and Spirits; the list is endless…….! We are happy to advise on the valuation and sale of anything from a single item to an entire estate and can offer assistance with all aspects of clearing a property, leaving it ready for placing it on the market. Please visit our Selling section to see more on the types of sale we hold and how to consign your items for sale.

What are your opening hours?
Our opening hours are Monday to Friday from 9am – 5.30pm. When we have had a sale on the Thursday we also open on the Saturday morning immediately following, from 9am until 12 noon, to help facilitate collections. When we have an evening sale we stay open for approximately an hour after the sale has finished. Please call the office to check bank holiday weekend opening hours.

 

 

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